Frequently Asked Questions

Deebop Chat is a messaging app designed specifically for children aged 6-12. It allows kids to message approved friends while giving parents full control and oversight.

No. Deebop Chat is private messaging only. There are no public profiles, feeds, followers, or discovery features. Children can only communicate with friends that parents have approved.

Deebop Chat is designed for children aged 6-12. We offer different default settings based on age bands (6-8, 9-10, 11-12) to provide age-appropriate experiences.

Yes, completely free. You can add up to 4 children to your account at no cost. No payment card required, no hidden fees.

Deebop Chat is part of our broader mission to build calmer, more respectful online spaces for everyone. We believe safe messaging for children should be accessible to all families.

Safety is built into every aspect of Deebop Chat. Children can only message pre-approved friends, there are no public profiles or discovery features, and parents have full visibility into their child's conversations. Friend requests require approval from both children's parents.

No. Children can only receive messages from friends that you have explicitly approved. There is no way for strangers to discover or contact your child.

No, and this is intentional. Photos and video can reveal more than intended and are harder to keep private. Deebop Chat focuses on text, emojis, and voice notes to provide a safer first messaging experience.

This is a deliberate design choice. Visual media and live video introduce risks that are difficult to moderate and can compromise children's privacy. By focusing on text and voice notes, we provide a safer, more age-appropriate communication experience for children aged 6-12.

We collect only what's necessary: a username, display name (first name or nickname), age band, and their messages. We do not collect real names, photos, location data, or any information that could identify your child outside the app.

Absolutely not. We do not sell, rent, or share personal information with third parties for marketing purposes. See our Privacy Policy for full details.

Only if you want to. You can choose from three oversight levels: monitor only (messages flow freely, you can review anytime), approve first message (you approve the first message from each new friend), or approve all messages (every message needs your approval).

Yes, you can change oversight settings at any time. You can also adjust settings differently for each child if you have multiple children on the platform.

Quiet hours let you set times when your child won't receive message notifications, such as during school hours or bedtime. Messages are still delivered but notifications are silenced.

The Wrap-up Timer lets you pause your child's chat for a set duration. You can use it for dinner time, homework, or bedtime. Your child sees a friendly countdown before the timer starts, and the chat unlocks automatically when the time is up. You can also end or extend the timer at any time.

Yes. Parents can view all of their child's conversations and message history at any time through the parent dashboard.

Yes. Parents can remove any friend connection at any time from the child's settings page.

Your child can search for friends by username. When they send a friend request, it must be approved by you (the sender's parent) and then by the recipient's parent before they can start messaging.

Dual-parent approval ensures that both families are comfortable with their children connecting. This creates a safer environment where all parents are informed and in agreement.

You'll need to get usernames from other parents directly - at school, sports clubs, or through existing relationships. This is intentional: it ensures connections are between children who know each other in real life.

Yes! If you have multiple children on Deebop Chat, they can be friends with each other. Since you're the parent of both children, you'll approve the friend request for both sides.

Yes. You can add up to 4 children to your parent account, each with their own username, avatar, and settings.

You can reset your parent account password using the email address you registered with. Child account passwords can be reset by the parent from the dashboard.

You can delete your child's account or your entire family account from the settings page. Deletion is permanent and removes all associated data within 30 days.

Currently, each parent account has one login. We recommend sharing the login credentials with co-parents who need access, or having each parent create their own account with the same children added.